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Product details

  • Brand: Hitachi
  • Catalogue number: 116/8305
  • Manufacturer's number: HITACHI 500GB CTR

FAQ Questions & Answers Videos Returns policy

Frequently Asked Questions

  • Ideally the set top box needs to connect to an external household aerial. If this is unavailable an indoor aerial can be used, but the channels received will be dependent on the quality and power of the signal in your area.
  • You can change timers manually by going into the menu, scroll to timers and in there should be a list of all timers you have set, you will then have to select them and then there will be an option to change them.
  • Unfortunately no, the device works with it set apps only.
  • For standard usage the Hitachi does not need to be connected to the internet, internet is only used for any catch-up services that are installed onto the device.
  • Please click here and enter your postcode for the most up to date coverage.

  • You will need to press the menu button and scroll down to channel list, in there you will find options to edit, delete, rename and create a favourite list for quick selection.
  • Once turned on, the device will start the first time installation:- 

    - Select the Screen Format using the Left/Right arrows. 

    - Select from one of the following: Normal 4:3 Widescreen 16:9 Press the OK button to continue. 

    - Select the HDMI Resolution using the Left/Right arrows. 

    - Select from one of the following: HDMI 1080p HDMI 1080i 

    - Press the OK button to continue. Note: Do you want to start automatic channel scan. Scroll to Yes and press the OK button. Note: The box will start to tune. 

    - Select a Country using the Left/Right arrows. Press the OK button. 

    - Select a Primary Region using the Left/Right arrows. Press the OK button. 

    - Select a Secondary Region using the Left/Right arrows. Press the OK button. 

    - Select a Tertiary Region and press the OK button. Note: A message confirming it won't be able to connect to a network will appear if an Ethernet cable is not connected.

  • Please watch the below video which will guide you through a simple process.  All you will need is a smart phone with a camera and of course your remote control!

  • If you have previously had good coverage, and you have now lost some of your channels, try retuning your set top box to reload channels. If channels are still missing you may need to clear the memory of your box before retuning. Make sure it is turned off and unplug the aerial. Turn on the equipment again and retune without the aerial; your box won't find any channels. Turn off the equipment again and plug the aerial back in. After restoring the power, do a full retune using the first time installationÂ’ option (sometimes called ‘default or factory settings). You should find your channels return. If you are not certain about how to do a full retune of your equipment, check your manual for instructions. There are also local factors to consider if you have lost a block of channels only, for example a portion of the local signal may have been reduced in power or work could be being carried out.

  • Please click here to see the most up to date list of channels available in your area.

  • The recording time of any program depends on what quality the recording is in so for instance if all programs were recorded in standard definition then it would be around 250 hours if all the programs were recorded in full HD then it would be around 140 hours due to the size of the files.

Video: Connecting to the internet

Returns Policy

If you need advice about your product, please in the first instance contact the support provider using the number on this support page. If your product has developed a fault or you need to return it then please visit our most up to date returns policy here.

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