Skip to main content

Product details

  • Brand: Vax
  • Catalogue number: 631/6688
  • Manufacturer's number: TBT3V1P1

Vax Support

UK: Eire:
0330 026 8455 18 0092 8308
Mon-Thu: Fri-Sun:
9am to 5pm Closed

Argos Troubleshooter

Resolve problems quickly with this easy-to-use tool.

Click to start the troubleshooter

Email me this page

Enter your email address to have this page emailed to you *

* This form collects your email address purely for the purpose of enabling us to send you the link to this support page. We do not retain or indeed use your email address for any other purposes.


please be advised that this product turns on in 'boost' mode which has an estimated run time of 20 minutes.  In normal mode (switch to this by pressing the boost button - the light will turn white), you will increase the run time to 45 minutes on a full charge.

Remove the wand from the handheld

Drop a ball of paper down the wand to check for blockages

If the paper gets stuck, use a long thin item, such as a broom handle to push any obstructions through the wand

Check the seals.

Open both ends of the dirt container, remove the separator and clean all seals.

Replace the separator, filter and lid.

The machine may not have switched on when you went to use it, or it may have cut out during use.

If you have used the machine in the last 24 hours, it may have overheated and not cooled down enough to switch back on yet.

Questions & answers

How-to videos

  • How to clean the filter

  • How to change your plugs fuse

Interactive Help

Returns policy

If you need advice or support for your product, please in the first instance contact the support provider using the number on this support page.

If you still need to return your product then please visit our most up to date returns policy here.